July 2003

• Knowledge Management in the New Business Environment (Research)
  Jul 2003 | Dr Richard Hall, Australian Centre for Industrial Relations Research & Training (ACIRRT) of the University of Sydney

  Managing knowledge is a key tool of trade for every business no matter how small or large.  But how do organisations use knowledge to gain a competitive advantage, and how canknowledge be managed anyway?  Through case studies, this report identified a number of ways that successful organisations are managing knowledge, not merely through the use of IT systems, but through building stronger relationships and knowledge flows among key staff and between ket staff and suppliers, customers and other clients. 

  Effective knowledge management is predicated on a workplace culture that fosters knowledge sharing and problem solving, a high degree of trust and mutual support and a commitment to individual and organisational learning.